Refund policy

Introduction

Aquadrop is committed to delivering safe, effective, and eco-friendly laundry solutions. If you face an issue with your order, this policy explains how returns and refunds are handled.

1. Return & Refund Eligibility

Returns

Returns are accepted within 7 days from the date of delivery, subject to eligibility criteria.

Eligibility Conditions

• Products must be unused, unopened, and in original condition
• Original packaging, seals, and labels must be intact
• Products must not show signs of leakage, tampering, or use
• Manufacturing defects or transit damage must be reported within 24 hours of delivery with photo or video proof
• Proof of purchase is mandatory

For hygiene and safety reasons, opened or used detergents are not eligible for return unless defective.

2. Refund Process

 Initiating a Request

Email anmplindore@gmail.com with:

• Order number
• Contact details
• Reason for return
• Supporting images or videos

 Review & Approval

• Requests are reviewed within 24–48 business hours
• Aquadrop reserves the right to request additional verification if required

Refund Method

• Approved refunds are processed to the original payment method within 7–10 business days
• Shipping charges are refundable only if the return is due to a defect or incorrect shipment by Aquadrop

3. Non-Refundable Items

• Opened or used packs
• Products without original packaging
• Promotional or discounted items (unless defective)
• Products damaged due to improper storage or misuse

4. Return Shipping

• If the return is due to Aquadrop’s error or a manufacturing defect, return shipping will be covered by us
• For all other reasons, return shipping charges may be borne by the customer

5. Order Cancellation

• Orders may be cancelled before dispatch
• Once shipped, cancellations are not permitted and the return policy applies

6. Policy Updates

Aquadrop reserves the right to update this policy at any time.